CUSTOMER SUPPORT HOURS
Contact the Larsa Marie team for help on customer care, general inquires and custom pieces. Our diamond experts and care team are here to chat 5 days a week from 9 AM - 5 PM PST Monday through Friday.
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- All Larsa Marie jewelry pieces are handmade in Los Angeles, California. Customers should expect shipment of in-stock jewelry pieces within 5-7 days. For items out-of-stock or pieces requiring a little more TLC in design/setting, customers should expect a shipment period of up to 4-6 weeks.
- Pieces are shipped via FedEx or USPS, with Insurance covering your order based upon the value of each piece. We take exchanges only for a size substitute within a week of delivery.
- Once your order is placed, you will receive a confirmation email. Customer service is of utmost important to us so if you need a piece by a specific date please contact email@example.com before you place your order, and we will do our best to accommodate your request.
- Once your item is shipped, you will be sent tracking information, as a signature is required upon delivery. Larsa Marie is not responsible for items damaged or lost in a return transit. Once your order is placed you have 24 hours to cancel or modify your order. For international shipping, customers are responsible for all tax/duties that are required when going through customs.
- Because all pieces are made to order, all orders are final sale. Refunds and returns are not accepted unless the item is damaged or there was a mistake on our part. We do not accept returns as all jewelry pieces are handmade to order; however, there are certain exemptions to this, If you believe you qualify for an exemption, please email firstname.lastname@example.org.
- In the case of a repair or damaged piece, we do not refund shipping costs and will cover damages up to a week of delivery. If we believe the item was intentionally damaged or misused we reserve the right to refuse any exchange or return.
- Larsa Marie is not responsible for lost or damaged returned shipments.